From about 4-5 years back. I have a friend down in Crows Nest Pass (2.5 hours south of Calgary, on the Alberta/BC border). Calls me up, says his computer isn't getting on the Internet. I asked he what it was doing before the outage. Says they had a power outage from last night, and the power is back, but no Internet. He says he is on the land line with Shaw (the local cable provider), and is talking to me on his cell phone. I ask him to check some stuff on his computer, and if the lights are on his cable modem. Tells me the lights on his cable modem are normal, tells me what he is seeing on his computer, its all normal. I ask him to tell the female tech support person from the cable company to send a reset command from head office down to wherever the distribution point is to the Crowsnest Pass. I hear him tell her, comes back and she says that the network equipment resets itself once power comes back up. I said ask her again, just in case. He tells her, and for some reason, she actually does it. Internet comes up about a minute after that. He says that the woman from the cable company was surprised. He asked me what just happened. I told him that some equipment, due to the power outage, many not have reset properly. The reset command should have cleared that up, if it was the case, and it did. Cable company tech support is in Calgary, and Canadian, but tech support people are no brighter.
Kostas
