Yeah, unfortunately there are far too many shops out there that only care about that one & done attitude. Get a customer through the door, then gouge as much as you can out of them, with little to no regard for repeat business. Many moons ago, I worked for a guy who held this belief. A man came one hot Sunday morning with 4 flat factory GTO wheels that he had R/R the tires, BY HAND, in his driveway. He said that no matter what he did, he couldn't get the beads to seat, & could I seat them for him with the " tire machine". I threw me up on the old Coates & poof 4 beads seated. When he asked how much he owed, I told him "on the house". Anyone that took that much time & effort to hand mount 4 tires with tire spoons deserved a reward. I wouldn't accept a tip from the guy, because the boss mounted cameras all over the shop, & it would've been theft if I had. The next day, I was called in the office. There was no doubt what this little talk was going to be about. " I'm not running a F'n charity clinic here!" true. Telling him that the guy was so happy, going to start bringing his work there because we weren't interested in gouging the little guy, telling his friends the same thing, & to start bringing their business there didn't mean squat to this guy. He looked at it as theft, plain & simple. "I'm not going to fire you this time, but don't let it happen again!" that guy & his friends DID start coming in, & we sold bread, & milk, scratch offs, & stuff like that. All that business that he NEVER would've had, had it not been for less than 5 minutes of compassion to help a brother out! But that jack-hole never saw it that way. Eventually, he sold the station to his competitor. That same guy came in one day while I was working, & offered me a job on the spot. He runs his business the way you should. Customer service is job 1! What really slays me, is there are so many people who KNOW how to run a business, yet they don't. People I talk to are constantly telling me how the younger generation, he'll, people in general don't want to work for their money. "That's not my job, I'm not going to do that, you do it," my sister-in-law is a supervisor that's semi-retired, wants to be retired, but can't A)Find ANYONE to replace her at the firm. B)Can't find people do even do the work required in their job description. C)Get anyone above her in management to discipline these people, saying that if they do, they'll just quit. And then what'll we do? WTF? For so many people supposedly not being able to find a job, fire the lot of them, & FIND somebody willing to earn there wages! They have to be out there. Both my kids have a great work ethic. Both have been promoted numerous times. You can't tell me that no one else raised their kids that way. There has to be people out there willing to work for a living. Mike Rowe (Dirty Jobs fame) has been on a book tour touting 3 million blue collar jobs out there that nobody wants. Everyone wants to start out as CEO. Sorry to burst your bubble, but most places already have one. And if they don't, I doubt if they're looking for a 17 yr. old with no experience to fill the position.